Shipping Policy

Effective Date: 28 August 2026

At Satranga Fresh Food, we are committed to delivering your orders safely and conveniently to your provided delivery address.

1. Order Processing

Orders are processed after successful confirmation of online payment.

Orders are generally dispatched within 1–3 business days after payment confirmation.

Orders placed on Sundays or public holidays may be processed on the next business day.

2. Shipping Charges

Shipping charges, if applicable, will be displayed at checkout before the order is placed.

Any applicable free-shipping offer will be clearly mentioned on our website.

3. Delivery Time

Delivery generally takes approximately 3–7 business days after dispatch, depending on the delivery location and courier service.

Delivery timelines may vary due to weather conditions, public holidays, courier delays, remote locations or other circumstances beyond our reasonable control.

4. Delivery Address

Customers are responsible for providing a complete and accurate delivery address, including:

• Full Name
• Mobile Number
• House/Flat Number
• Street/Area
• City
• State
• PIN Code

Satranga Fresh Food will not be responsible for delivery delays or failed delivery caused by an incorrect or incomplete address provided by the customer.

5. Order Tracking

Where tracking information is available, customers may receive a tracking link or tracking details through SMS, email or WhatsApp.

6. Failed Delivery

If a delivery attempt fails because the customer is unavailable or the address/contact information is incorrect, the courier may make another delivery attempt according to its policy.

Additional delivery charges, if applicable due to customer-related reasons, may be charged to the customer.

7. Damaged Package

If you receive a package that appears damaged or tampered with, please contact us as soon as possible and provide photographs/videos of the package and product.

We will review the matter and take appropriate action according to our Return & Refund Policy.

8. Missing or Incorrect Products

If any product is missing or an incorrect product is delivered, please contact us promptly with your order details and photographs/videos of the received package.

We will investigate and provide an appropriate resolution according to our Return & Refund Policy.

9. Payment

Satranga Fresh Food currently accepts online payments only.

We do not offer Cash on Delivery (COD).

Orders will be processed only after successful payment confirmation.

10. Contact Us

For any shipping or delivery-related questions, please contact us:

Satranga Fresh Food

Phone: 9034260700

Email: kanhiyaayurvedha@gmail.com

Website: satrangafreshfood.com

Business Address: Plot No. 7, Munak Road, Gorgipur, Karnal – 132037, Haryana