Effective Date: 28 August 2026
Satranga Fresh Food ,we respects your privacy and is committed to protecting your personal information.
This Privacy Policy explains how we collect, use, store and protect your information when you visit or purchase products from our website:
Website: https://satrangafreshfood.com
By using our website or placing an order, you agree to the practices described in this Privacy Policy.
- Information We Collect
When you visit our website, place an order, create an account, or contact us, we may collect the following information:
- Full Name
- Mobile/Phone Number
- Email Address
- Billing Address
- Shipping/Delivery Address
- Order and product details
- Payment and transaction-related information
- Information provided through customer support or contact forms
- Any other information voluntarily provided by you
We collect only the information reasonably required to provide our products and services.
- How We Use Your Information
We may use your information for the following purposes:
- To process and confirm your orders
- To arrange delivery of your products
- To communicate with you regarding your order
- To provide customer support
- To process cancellations, returns and refunds
- To process payments securely
- To improve our website, products and services
- To prevent fraud, misuse or unauthorised activity
- To maintain business and transaction records
- To comply with applicable laws and regulations
- Payment Information
Online payments on our website may be processed through third-party payment service providers.
Your payment information may be securely processed by the applicable payment gateway according to its own terms, privacy policy and security practices.
Satranga Fresh Food does not intentionally store your complete debit card, credit card, UPI PIN or banking passwords on its website.
- Cookies
Our website may use cookies and similar technologies to improve your browsing experience, remember your preferences, maintain shopping-cart functionality, and understand how visitors use our website.
Cookies may also be used by certain third-party services integrated with our website.
You may manage or change your cookie preferences through the cookie-consent options available on our website.
- Sharing of Information
We may share necessary customer information with trusted service providers when required to provide our services, including:
- Payment gateway providers
- Courier and delivery partners
- Website hosting and technical service providers
- Website analytics and security service providers
- Customer-support service providers
We share only the information reasonably necessary for the relevant service.
We do not sell or rent your personal information to third parties.
- Order and Delivery Information
When you place an order, your name, phone number and delivery address may be shared with the relevant delivery or logistics partner so that your order can be delivered successfully.
- Data Security
We take reasonable technical and organisational measures to protect your personal information from unauthorised access, misuse, alteration, disclosure or destruction.
However, no method of transmission or storage over the internet can be guaranteed to be completely secure.
- Data Retention
We may retain customer, order and transaction information for as long as reasonably necessary to:
- Complete and support your orders
- Maintain business records
- Handle complaints or disputes
- Process refunds or cancellations
- Comply with applicable legal, tax and accounting requirements
When information is no longer required, it may be deleted or securely disposed of, subject to applicable legal requirements.
- Customer Accounts
If you create an account on our website, certain information may be stored to provide account-related services, including order history and account details.
You are responsible for keeping your account credentials confidential and should notify us if you believe your account has been accessed without authorisation.
- Third-Party Services and Links
Our website may use or contain links to third-party websites or services, including payment, delivery, analytics, social-media or other service providers.
These third parties may have their own privacy policies and terms. We are not responsible for the privacy practices of third-party websites or services.
- Marketing Communications
Where permitted by applicable law, we may contact you regarding our products, offers or services.
You may request not to receive promotional communications from us by contacting us using the details provided below.
- Children’s Privacy
Our website is not intended to knowingly collect personal information from children without appropriate parental or guardian involvement.
If you believe that a child has provided personal information to us without appropriate consent, please contact us so that we can take appropriate action.
- Your Privacy Rights
Subject to applicable law, you may contact us to:
- Request information about personal data we hold about you
- Request correction of inaccurate information
- Request deletion of information where legally applicable
- Withdraw consent where applicable
- Ask questions regarding how your information is used
Some information may need to be retained where required by law or for legitimate business purposes.
- Changes to This Privacy Policy
We may update this Privacy Policy from time to time to reflect changes in our business, website, services or applicable laws.
Any changes will be posted on this page with an updated Effective Date.
- Contact Us
If you have any questions, concerns or requests regarding this Privacy Policy or your personal information, please contact us:
Satranga Fresh Food
Email: kanhiyaayurvedha@gmail.com
Phone: 9034260700
Website: https://satrangafreshfood.com
Business Address: Plot No.7, Munak Road, Gogripur, Karnal – 132037, Haryana