Effective Date: 28 August 2026
At Satranga Fresh Food, we take utmost care to ensure that our products are properly packed and delivered to our customers.
Because our products are food items, returns are generally not accepted once the product has been delivered, except in cases covered under this policy.
- Damaged Product
If your order arrives damaged, leaking or tampered with, please contact us as soon as possible after delivery.
Please provide:
- Order number
- Photographs of the outer package
- Photographs/videos of the damaged product
- A brief description of the issue
After reviewing the issue, we may provide a replacement or refund, as applicable.
- Wrong Product
If you receive a product different from the product ordered, please contact us promptly with your order details and photographs/videos of the received product.
After verification, we may arrange a replacement or provide an appropriate refund.
- Missing Product
If any product is missing from your order, please contact us promptly with your order details and photographs/videos of the package received.
We will investigate the issue and provide an appropriate resolution.
- Product Quality Issues
If you believe that a product has a genuine quality issue, please contact us as soon as possible after delivery.
We may request photographs, videos, batch details or other information to investigate the complaint.
- Non-Returnable Products
For hygiene and food-safety reasons, opened, used or partially consumed food products are generally not eligible for return or refund, except where required by applicable law or where the product is proven to be defective, damaged or incorrectly supplied.
- Cancellation of Orders
Because orders may be processed quickly, cancellation requests should be made as soon as possible after placing the order.
Once an order has been dispatched, cancellation may not be possible.
If a cancellation is accepted before dispatch, any eligible refund will be processed through the original payment method.
- Refund Processing
If a refund is approved, it will generally be processed through the original payment method used for the order.
The time taken for the refund to appear in your account may depend on the payment gateway, bank or financial institution.
- Refund Eligibility
Refunds or replacements are subject to verification of the reported issue.
Satranga Fresh Food reserves the right to reject fraudulent, misleading or unsupported claims.
- How to Contact Us
For cancellation, return or refund-related queries, please contact us:
Satranga Fresh Food
Phone: 9034260700
Email: kanhiyaayurvedha@gmail.com
Website: satrangafreshfood.com
Business Address: Plot No. 7, Munak Road, Gorgipur, Karnal – 132037, Haryana